AI chatbot for e-commerce and Shoptet stores
An AI chatbot for your online store answers customers around the clock from your own documents: shipping, payments, sizes, stock and order status. It looks up the order and the parcel, prepares a return or an email reply, and hands complex cases to a person. It works on Shoptet, WooCommerce, Shopify and custom stores.
What an AI chatbot handles in an e-shop
Most questions in an online store repeat. The chatbot answers them at once, at night and at weekends too.
Where is my order?
The chatbot verifies the customer, finds the order in the store and the parcel status with the carrier, and gives a specific answer instead of a template.
Shipping, payment and returns
It answers according to your terms and complaints policy. When the rules change, you just update the document.
Choosing a product
It helps with sizes, compatibility or the difference between products, based on the catalogue and specifications. It only recommends items in stock.
Complaints and returns
It matches the request to the order, checks the deadlines and prepares the next step. Refunds and exceptions are approved by a person.
Customer email
The same knowledge works in the inbox: routine email is answered automatically, sensitive replies go for approval.
Insight for you
You see what customers ask most and where product descriptions, FAQs or shipping terms need work.
How we deploy it
- Day 1
Consultation
We go through the most common questions, your store platform and carriers.
- Within 3 working days
Free prototype
A chatbot on your documents and test orders. If you don’t like it, you don’t pay.
- Within 30 days
Live
Connected to the store and carriers, hand-over to an operator and team training.
- After
Tuning
We regularly review unresolved questions and extend the documents.
Pay when it works.
Within 3 working days we build a free, working prototype on your own data. If you don’t like it, you don’t pay.
- For fixed-price projects with one clearly defined process
- After the free consultation and a written scope
- We need access to the data and systems named in the scope
- AI model costs during the prototype are on us
AI chatbot, live chat or an FAQ page?
Four ways an online store answers customers. We often combine them: AI handles the routine, an operator the rest.
| FAQ page | Live chat with an operator | Scripted chatbot | AI chatbot | |
|---|---|---|---|---|
| Availability | Always | Office hours | Always | Always |
| Free-form questions | Customers search themselves | Yes | Only trained phrases | Yes |
| Order status | No | Yes, by hand | Limited | Yes, from store and carrier data |
| Cost as questions grow | None | Grows with the number of operators | Low | Pay per model use |
| When to choose it | Few questions | Complex and sensitive cases | A few identical questions | Many different, repeating questions |
What the chatbot needs from you
The better the documents, the more questions it resolves on its own:
- Terms, complaints policy and shipping information
- A catalogue with specifications, sizes and stock
- Access to orders and parcel status
- Rules on what it may promise and what goes to a person
- An operator contact for hand-over
Integrations
We connect the chatbot to your platform, carriers and channels:
Related terms
Further reading
Questions
Does the AI chatbot work with Shoptet?
Yes. We add the chatbot to your Shoptet template, and it reads orders through the interface your plan offers, or through order exports. We confirm the exact method at the consultation.
How much does an AI chatbot for an e-shop cost?
A chatbot connected to orders and carriers is an AI agent for one process. An agent for one process starts at €5,000 excl. VAT and is live within 30 days. AI model usage is billed by the provider, usually a small monthly amount we estimate upfront. The working prototype within 3 working days is free.
How is it different from a regular chat window?
A regular chat window connects the customer to an operator or offers pre-written answers. An AI chatbot understands a free-form question, searches your documents and order data, and can finish the task.
What if the chatbot gets it wrong?
It only answers from documents we approve together. When it does not know, it says so and hands the question to a person with the full history. It never promises discounts, refunds or exceptions on its own.
Must customers know they are chatting with AI?
Yes. Since 2 August 2026 the AI Act requires that people know they are interacting with AI unless it is obvious. The chatbot introduces itself as AI.
Bring us one process or one app idea.
In 30 minutes we tell you whether it is worth handing to an AI agent. Then you get a free working prototype within 3 working days. If you don’t like it, you don’t pay.
- We reply within 24 hours on working days
- The engineer who designs it also builds it
- Write in Czech, English, German, Italian or Turkish
Contact
Write to us
Describe the process or app you want done. We reply within 24 hours on working days, and the prototype within 3 working days is free.