AI agents for e-commerce
An AI agent for your online store takes over the repetitive work around orders: it answers customers, handles complaints and returns, writes product descriptions, enters orders from business customers and processes supplier invoices. Decisions about money and exceptions stay with you.
What the agent does in an e-shop
Start with the one task that costs you the most time. Add the next once the first one proves itself.
Customer support
Answers questions on shipping, payment and order status in chat and by email. AI chatbot for e-commerce.
Complaints and returns
Matches the request to the order, checks deadlines and terms, and prepares the reply and credit note for approval.
Product descriptions
Writes original descriptions and translations from specifications and supplier data. Nothing is published before a review.
Orders from businesses
Turns an order from an email or PDF into your product codes, checks stock and creates it in the store or ERP.
Supplier invoices
Extracts incoming invoices, checks the supplier and matches them to the purchase order. AI invoice processing.
Reviews and summaries
Drafts replies to reviews and every morning summarises sales, low stock and open requests.
How we deploy it
- Day 1
Consultation
We pick one task and go through your platform, carriers and systems.
- Within 3 working days
Free prototype
The agent on your real orders and documents. If you don’t like it, you don’t pay.
- Within 30 days
Live
Integrations, approval steps, monitoring and team training.
- After
The next task
We measure results and add the next process, such as returns or descriptions.
Pay when it works.
Within 3 working days we build a free, working prototype on your own data. If you don’t like it, you don’t pay.
- For fixed-price projects with one clearly defined process
- After the free consultation and a written scope
- We need access to the data and systems named in the scope
- AI model costs during the prototype are on us
E-shop tasks: what the agent does and what a person approves
The agent does the repetitive work; you decide on money and exceptions.
| Task | What the agent does | What a person approves |
|---|---|---|
| Customer questions | Answers from documents, finds the order and parcel | Exceptions to the terms |
| Complaints and returns | Matches to the order, checks deadlines, drafts the credit note | Refunds, accepting the complaint |
| Product descriptions | Writes descriptions and translations from specifications | Publishing |
| B2B orders | Maps items to codes, checks stock, creates the order | Missing items, dates, prices |
| Supplier invoices | Extracts, checks the supplier, matches the order | Payments over a limit |
| Reviews | Drafts the reply | Publishing the reply |
Integrations
The agent works in the systems your store already has:
Related terms
Questions
Where should an e-shop start?
Usually with customer support or complaints. They repeat most often, follow clear rules, and the result shows immediately in response times.
Does the agent work on Shoptet?
Yes. It reads orders through the interface your plan offers or through exports. We connect WooCommerce, Shopify or a custom store the same way.
Won’t AI descriptions all sound the same?
The agent writes in your style from the real product specifications, not a generic template. A person reviews every description before it goes live.
May the agent issue refunds?
Not on its own. It prepares the credit note and the reply, but refunds, discounts and exceptions are always approved by a person.
How much does an AI agent for an e-shop cost?
An agent for one process starts at €5,000 excl. VAT and is live within 30 days. AI model usage is billed by the provider, usually a small monthly amount we estimate upfront. The working prototype within 3 working days is free.
Bring us one process or one app idea.
In 30 minutes we tell you whether it is worth handing to an AI agent. Then you get a free working prototype within 3 working days. If you don’t like it, you don’t pay.
- We reply within 24 hours on working days
- The engineer who designs it also builds it
- Write in Czech, English, German, Italian or Turkish
Contact
Write to us
Describe the process or app you want done. We reply within 24 hours on working days, and the prototype within 3 working days is free.