AI chatbot: autonomous customer support

An AI agent resolves customer requests on your website, by email and on WhatsApp by itself. It answers from your own documents, replies to incoming email automatically, looks up orders and hands complex cases to a person. From €5,000, free prototype in 3 working days.

Free consultation AI agents

What autonomous support does

Autonomous email replies

The agent reads the support inbox, sorts email and answers routine questions itself. Sensitive replies wait for your approval.

Resolves, not just answers

It looks up the order, shipment or invoice and prepares the complaint or refund.

Limits it never crosses

No discounts, no legal or medical advice, no order changes without approval.

Hand-over to a person

When it is unsure, it passes the case on with the full history.

Results from our projects

70%of data-entry time saved, projects 4× faster

40%faster response to new enquiries

+15%customer satisfaction, 20% of the support team's time freed

1,000+meetings booked by an AI agent

Results from Buinsoft Technology projects. Client names stay confidential.

Pay when it works.

Within 3 working days we build a free, working prototype on your own data. If you don’t like it, you don’t pay.

Free consultation

For fixed-price projects with one clearly defined process
After the free consultation and a written scope
We need access to the data and systems named in the scope
AI model costs during the prototype are on us

Channels where the agent answers

One agent, the same knowledge, wherever customers reach you.

Website chat

A chat window on your site or e-shop, in Czech and English, with hand-over to an operator.

Email

Autonomous replies to incoming mail, sensitive cases sent for approval.

Answers and order status in the app your customers already use.

Internal helpdesk

The same approach for staff: IT, HR and company policies.

Where the answers come from

Only verified sources that we agree on together:

Your website, terms and complaints policy
Price lists, catalogue and stock availability
Order and shipment status from the e-shop or ERP
Guides, FAQs and internal documents
Previous conversations (with consent and under GDPR)

How we measure that support works

You get an overview from day one:

Metric	What it tells you
Resolution rate	How many questions the agent solved without a person
First response time	How fast the customer got an answer
Hand-over to a person	How many cases went to an operator, and why
Satisfaction	Customer rating after the conversation
Top topics	What people ask about, input for better FAQs and products

AI Act and GDPR in customer support

Users always know they are talking to AI, as the AI Act requires. Personal data is processed under GDPR, kept in the EU, and the agent may not promise anything outside the rules you set.

Related terms

Questions

How much does a website chatbot cost?

A custom AI chatbot is an AI agent for one task and starts at €5,000 excl. VAT, live within 30 days. Running the AI model is usually a small monthly amount we estimate upfront.

Where do the answers come from?

From your own documents: website, price lists, terms, guides, order database. Not from the open internet.

What if the chatbot doesn’t know?

It says so and hands the question to a person with the context. It may not promise discounts or advise outside its scope.

Can the agent answer emails on its own?

Yes. It reads incoming email, understands the request, looks up the order or contract and replies. Routine questions are handled autonomously, sensitive replies go to a person for approval.

Does it speak Czech?

Yes: Czech, English, German and more. It works on your website, by email and on WhatsApp.

Is it AI Act compliant?

Users always know they are talking to AI. Personal data is processed under GDPR and kept in the EU.

Bring us one process or one app idea.

In 30 minutes we tell you whether it is worth handing to an AI agent. Then you get a free working prototype within 3 working days. If you don’t like it, you don’t pay.